Client case study

How to expand reach with remote detailing

1. Challenge

Novo Nordisk Mexico wanted to access hard-to-reach HCPs in remote geographic regions of Mexico, which was not possible with their existing sales force

2. Solution

Empowering Xolomon, a contract sales organization, with Rainmaker Remote to increase reach and deliver value to HCPs

3. Impact

Highly engaged sales teams driving increased HCP access:

  • 4.8 / 5 rep satisfaction with Rainmaker Remote
  • 53% of HCPs planned to prescribe in the next 30 days

Extend reach with an external sales force

Novo Nordisk Mexico (a global leader in diabetes) needed to extend their reach and provide service for healthcare professionals (HCPs) in geographically remote locations in Mexico, where they did not have an established sales organization and local presence. The goal was to make their type-2 diabetes and obesity products top-of-mind and their value proposition clear – and thereby increase the likelihood that HCPs would prescribe.

To achieve this, Novo Nordisk Mexico engaged Xolomon, a contract sales organization (CSO) with a special digitally-trained sales force and a strong regional foothold to reach this specific group of HCPs.

Because the Xolomon sales team were new to the disease areas, it was vital to provide quality detailing materials to support and structure their engagements. The hard-to-reach nature of many locations was also a factor, requiring a solution that would enable full use of these detailing materials remotely and in a compliant way. Providing a smooth and compelling experience from the very beginning of the meeting was particularly relevant in a year where a global pandemic was saturating the HCPs’ interest in virtual contact.


Easy to use, full detailing experience, and data capture

Rainmaker Remote was chosen to empower Xolomon’s sales teams because it enables the provision of a full detailing experience online, while being easy to use and practical in the field.

Having a remote solution enabled the digital reps to precisely match HCPs’ requirements in terms of meeting times – even unusual hours or weekends.

In addition, Xolomon reps used a special technique: combining Remote with video conferencing to introduce themselves, explain how the remote system worked, and highlight the benefits of this kind of interaction.

The solution also provided the flexibility to quickly switch to Rainmaker Remote from a call begun in other channels. Often an engagement would start using WeChat, Messenger, phone or email. Then, with Remote’s ‘short link’ feature, a rep could quickly send or read out the simple web address – turning the conversation into a detailing session by presenting the relevant materials.

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Key factors in the success of the campaign were:

  • Segmentation to identity HCPs that welcome remote engagement
  • Digitally trained reps to provide a high-quality remote experience
  • Flexibility in engagement scheduling
  • The ability to provide compelling interactive HTML content
  • Close liaison with Novo Nordisk Mexico



The good results mean we are already sending ‘treatment starts’ to doctors that we have never seen in person.

Jose Miguel Torres García Coss
GLP-1 Diabetes Marketing Manager


The results: empowered sales teams and engaged HCPs

The ability to deliver the full detailing experience remotely, resulted in compelling customer presentations for HCPs through interactive and engaging content. It also aided compliance, with Remote’s content controls ensuring that pre-approved and up-to-date content was always being shown. And it provided data, which was important for both Novo Nordisk Mexico and Xolomon, to track effectiveness and demonstrate concrete results. In just 6 months,

The project increased reach to the target groups – while delivering a high-quality experience for HCPs:

  • 92% of HCPs would recommend this ‘remote’ service to their colleagues
  • 4.8 out of 5 HCPs expressed satisfaction with Rainmaker-empowered reps
  • 87% of HCPs accepted the use of remote technology (others wanted more interactions to evaluate)
  • 53% of HCPs plan to prescribe to at least one patient in the next 30 days


Why Agnitio?

Agnitio was chosen for the innovative Rainmaker solution, the professional personalized services to support the product, and also a deep knowledge of remote engagements to ensure that the project would succeed. The company’s ability to work with analytics – ensuring that the data was credible and actionable – was also key, providing the confidence that HCPs were receiving a high-quality customer experience.


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